faq

Our opening hours are:

Monday | 10:00 - 23:00
Tuesday | 10:00 - 00:00
Wednesday | 10:00 - 01:00
Thursday | 10:00 - 01:00
Friday | 10:00 - 03:00
Saturday | 11:00 - 03:00
Sunday | 11:00 - 23:00

That’s frustrating! Fortunately, we regularly find lost items in the venue and the bar. The best thing to do is send an email to info@cinetol.nl with a description of your lost item and the day or show during which you lost it. We will look for it as soon as possible and let you know if we’ve found it. Do you need the item back urgently? Please call the Tolbar during opening hours at 020 2615689 or stop by and ask our bar staff if it’s in our lost and found.

We have lockers available in our hallway. You can rent a locker for €3 a night, with the option to open and close it during your stay. Our lockers fit 1 to 2 coats or a bag. You can rent a locker on location by scanning the QR codes and going through the online steps. If you are not able to digitally reserve a locker for whatever reason, please find a member of our staff, they will help you.

Aside from the lockers, we have a free wardrobe available in the hallway. Leaving any possesions behind in our wardrobe is at your own risk.

We’re thrilled you’re interested in our program. In addition to the program overview on our website, we’d love to keep you updated on upcoming shows through our newsletter, where we share new announcements, upcoming events, and personal recommendations. You can sign up for the newsletter by entering your email address in the “newsletter in your inbox” box at the bottom of this page. Prefer using social media? You can find us on Instagram.

We only accept booking requests via info@cinetol.nl. If your request meets our basic requirements, it will be forwarded to our programmers and you will be notified accordingly.

Once you have purchased your ticket(s), you will receive an order confirmation email. You can download your tickets directly from this email. Haven't received anything? Please check your spam folder. If they aren't there, feel free to email us at info@cinetol.nl and we will be happy to resend your tickets. 

Don't panic! If you send an email to info@cinetol.nl with the name used to purchase the tickets and the event they were for, we can resend them to you. If you realize you've lost your tickets at the door, our box office staff will be happy to help you out. 

We're sorry you can no longer make it! Unfortunately, we do not accept returns on tickets unless a concert is rescheduled or cancelled. We recommend reselling your tickets through our partner, TicketSwap. 

If a show sells out during the presale, we will state this on our website. In that case, no tickets will be sold at the door. We recommend looking for a ticket for the show on TicketSwap. Thanks to our partnership with TicketSwap, you can safely resell or buy tickets through their platform. During the resale process, new tickets are generated, ensuring that the tickets you purchase via TicketSwap have not been used before or resold multiple times.

We still sell tickets at the door, unless the show has already sold out in advance. Door tickets cannot be reserved in advance. Tickets can only be paid for by card. 

The service fee of €1.75 is included in the ticket prices we advertise. This means there are no unexpected costs added to your ticket.

We do our best to make Cinetol accessible to everyone. A visit to our bar or a concert in the Zaal is fully wheelchair accessible.

Building accessibility
Due to the layout of the building, our rooms 'de Etage', 'het Hoofdkwartier', and 'de Tuinkamer' are unfortunately not wheelchair accessible. We also do not have an accessible restroom. You are always welcome to send an email to lani@cinetol.nl to inquire about the possibilities.

Limited mobility
For most concerts, we do not have seating available. If seating is available for a show, we will always clearly state this in the event description. If you have limited mobility and require a seat for a concert, please send an email to lani@cinetol.nl so we can find a suitable solution for you.

Low-stimulus
Unfortunately, Cinetol does not have a standard low-stimulus room available. If you need one before, during, or after a concert, please send an email to lani@cinetol.nl in advance. We will then reserve a quiet space for you.

You are always welcome to walk in and out of the venue to use the restroom or get some fresh air. When your ticket is scanned upon entry, you will receive a stamp that makes this possible.

Most of our concerts are standing-room only. If seating is available for a show, we will always clearly state this in the event description. If you have limited mobility and require a seat for a concert, please send an email to info@cinetol.nl so that we can arrange a suitable solution for you. 

Generally, we do not have a minimum age requirement for events at Cinetol. For the rare shows where we do, it will always be stated in the event description. Naturally, we enforce an 18+ policy for the purchase of alcoholic beverages.

To ensure we remain a safe and accessible space for everyone, we have a few house rules in place. Please use your common sense and be respectful toward other visitors and our staff. You can read the full house rules here.

Cinetol is located at Tolstraat 182 in Amsterdam. The nearest train station, Amsterdam Amstel, is about an 18-minute walk or a 7-minute bike ride away. From Amsterdam Central Station, it takes about 12 minutes by bike or 20 minutes via public transport. Lutmastraat and Wibautstraat are the closest tram and metro stops. Plan your route via 9292 or maps. 

We do not have dedicated parking spaces at Cinetol. You can park your car in the surrounding neighborhood. More information about parking rates can be found at www.amsterdam.nl/parkeren/parkeertarieven/. 

For most concerts, the venue doors open half an hour before the show starts. The door and show times are always listed for each event on our website. You are welcome to visit the Tolbar for a drink or a bite to eat before the concert.